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Google Shopping & Performance Max Agency

The Google Shopping Agency That Starts With Your Feed, Not Your Campaigns

Most PPC marketing agencies treat Google Shopping as a campaign management problem. Set up your product groups, assign bids, let Smart Bidding handle the rest. That's not wrong - it's just incomplete.

ZATO starts where other agencies don't: your product feed. Because campaign architecture is only as good as the data feeding it. And in 2026, with Performance Max handing more control to Google's AI, that feed data has become the single most important variable in your account.

We specialize exclusively in paid search. Google Shopping - Standard Shopping, Performance Max, Merchant Center optimization, feed strategy - is our deepest area of expertise. It's where Kirk Williams built his reputation, and it's where we've spent 15 years getting sharper.

Google Shopping by the numbers
2011
Managing Google Shopping Since Launch Before Smart Shopping. Before PMax. We've seen every version of this platform and know how it actually works.
~10yr
Average Google Shopping Experience Per Account Manager Not generalists who "also do Shopping." Specialists who have managed feeds, GMC, and PMax at an expert level for nearly a decade each.
#4
Top 50 Most Influential PPC Experts Founder Kirk Williams (@PPCKirk): the person other Shopping agencies learn from. Author. Speaker. Industry authority.
Flat
Transparent, Scoped Pricing Month-to-month retainers priced on account complexity - not a percentage of your ad spend. No incentive to grow your budget, only your results.
Trusted by leading ecommerce brands since 2011
Purple Traeger Groove Life The Ridge KURU Adapt Naturals Natural Dog Company Zima Dental
★  2026 Top 50 Most Influential PPC Experts: Kirk Williams, #4
Google Shopping Specialist Agency
Why Google Shopping Underperforms

Three Reasons Your Shopping Campaigns Aren't Working - and They All Start in the Same Place

Problem 01

Your Feed Is Broken and Nobody Told You

Disapproved products, incomplete attributes, missing GTINs, generic product titles - most Merchant Center accounts have problems that quietly suppress impressions and hurt performance. Agencies focused on campaign management rarely look here. They set up campaigns and call it done, while your products aren't showing and your AI has bad data to work with.

Problem 02

Performance Max Is Running Without a Navigator

PMax is powerful automation. But automation without expert direction isn't strategy - it's Google's algorithm optimizing toward what's easiest for Google to convert. Without a senior specialist actively steering your PMax campaigns, your budget often concentrates on brand terms and low-hanging fruit instead of driving genuine growth.

Problem 03

Your Product Data Is Working Against You

Product titles written for a spreadsheet, not for a search query. Optional attributes empty. Custom labels unused. Product types set to generic catch-alls. Every one of these is a missed signal to Google about which products to show to which buyers, and at what bid. The feed is where Shopping performance is won or lost - before any campaign is ever launched.

The ZATO Difference

Most Other Agencies Start With Your Campaigns. We Start With Your Feed.

When a new client comes to ZATO, the first thing we do isn't audit their campaign structure. It's audit their Merchant Center. We look at feed health, attribute completeness, title quality, disapproval rates, product type taxonomy, and custom label strategy.

Why? Because a well-structured campaign running on a weak feed is still a weak campaign. Google Shopping - and especially Performance Max - uses your product data as the primary signal for matching your ads to search queries. Clean, complete, well-optimized feed data means better matching, higher Quality Scores, and lower CPCs.

Other agencies come in and reorganize your campaigns. We come in and rebuild the foundation. Most accounts leave significant performance on the table in their feed - and they never know it because no one ever looked.

Kirk Williams on Google Merchant Center and product feed attributes

Kirk runs an entire YouTube channel dedicated to Google Merchant Center and product feed strategy - one of the only channels of its kind. If you want to go deep on feed optimization, subscribe to @PPCKirk on YouTube for tips, walkthroughs, and the kind of GMC content most agencies don't even know exists.

The PMax Reality

AI is running more of Google Shopping every year. That makes your product feed more valuable - not less.

🤖
PMax Is an AI-First Campaign Type Performance Max decides where, when, and how your products appear across Google's network. The signal it runs on? Your feed data. The better your data, the smarter the AI.
🗑️
Garbage In, Garbage Out - At Scale Automation amplifies whatever inputs you give it. Incomplete product titles and missing attributes aren't just small oversights - they're instructions telling Google's AI to target the wrong buyers at the wrong bids.
🎯
ZATO Gives Google's AI Better Inputs Than Your Competitors Do We don't fight automation. We direct it. Our specialists act as the head engineers - setting the strategy, optimizing the feed data, and making sure the AI is working for your margins, not just Google's revenue.
How ZATO Works

Three Phases. One Philosophy: Build the Foundation Before the Campaigns.

Every ZATO Shopping engagement follows the same sequence - because every successful Shopping account requires the same foundation.

01

Feed Audit & Merchant Center Optimization

We start with a comprehensive review of your entire feed and Merchant Center account - not just what's disapproved, but what's incomplete, misleading, or underperforming. Titles, product types, GTINs, custom labels, image quality, attribute coverage.

This is where most Shopping gains are hiding. A feed audit frequently reveals that 20-40% of your catalog isn't performing to its potential - not because of bidding, but because of data quality.

"Get the feed right, and the campaigns get easier. Skip it, and nothing else you do fully works."

02

Campaign Architecture & Query Sculpting

Once your feed is solid, we build the campaign structure. For ZATO, this means using Standard Shopping and Performance Max in concert - each doing what it does best, neither one cannibalizing the other.

Our query sculpting framework segments traffic by search intent across campaign priority tiers. General queries, branded queries, and high-intent product-level searches each get their own bid strategy. Different queries deserve different bids - and our structure makes that possible at scale.

"The same query sculpting methodology Kirk helped popularize - now used by agencies worldwide to train their own teams."

03

Human-Directed Performance Management

This is where ZATO's model looks different from every other agency. We use automation - but we never delegate to it. Your ZATO specialist is the head engineer: directing PMax, updating the feed as your catalog evolves, monitoring bid performance daily, and making strategic calls that an algorithm cannot.

"The Daily Glance" means eyes on your account every single day. Monthly strategy reviews tied to your actual business metrics. Proactive adjustments before problems become performance drops.

"We use automation. We just don't trust it unsupervised."

Feed-First vs. Campaign-First

Why Your Agency's Starting Point Changes Everything

The difference between a Shopping agency and a Google Shopping specialist isn't what channels they manage. It's where they start.

Typical Agency
ZATO
Where they start
Campaign structure audit
Feed audit & Merchant Center review
Feed strategy
Set up once, rarely touched again
Active, ongoing competitive advantage
Performance Max approach
Let Google run it; check results monthly
Human-directed automation with regular oversight
Merchant Center depth
Basic account, fix disapprovals when flagged
Dedicated GMC YouTube channel - Kirk has trained agencies and marketers on Merchant Center for over a decade
Query-level control
Minimal - rely on Smart Bidding to sort it out
Query sculpting deployed where the account warrants it - based on your data, not applied by default to everyone
Channel view
One channel among many they manage
Our primary specialty for 15 years
Who manages your account
Junior AM or account coordinator
Senior specialist, ~10 years average experience
Book a free consultation to see the ZATO difference →
Industry Authority on Google Shopping

Kirk Williams Travels the World Teaching Agencies and In-House Teams How to Manage Google Shopping

Founder Kirk Williams (@PPCKirk) has been one of the most cited voices in Google Shopping strategy for over a decade. He helped popularize the query sculpting framework for Google Shopping - still referenced in agency training programs, conference presentations, and industry blogs worldwide.

He's taught Shopping and Performance Max strategy at conferences across North America and Europe, written extensively for Search Engine Journal and Search Engine Land, and built a library of educational content that shapes how the industry thinks about product feed optimization, campaign architecture, and AI-driven Shopping management.

When you hire ZATO, you're not just getting an agency. You're getting the team that other agencies pay to learn from - working directly on your account.

Kirk Williams speaking at a PPC conference on Google Shopping strategy
What Our Clients Say

From the Brands and Peers Who Know Google Shopping Best

★★★★★
"The ZATO team helped us move from one smart shopping campaign to building out a holistic strategy spanning dozens of campaigns, each with their own unique ROAS goals. Not only did we exceed these goals, we've been able to take back control of our brand presence in the feeds."
Jesse Semchuck - Director of Acquisition
★★★★★
"Kirk and ZATO Marketing are my & Credo's first thought when approached by someone looking for Google Shopping help. Kirk has proven himself over and over to be a humble and helpful resource who is truly the best at what he does."
John Doherty - Founder & CEO, GetCredo.com
★★★★★
"ZATO gave us the best SEM/Shopping audit we've gotten from any outside firm. It was insightful, thorough, actionable, and delivered in a clear professional way. We were able to implement their recommendations within months and saw significant improvements."
Connor MacDonald - CMO, The Ridge
See All Client Reviews →
Three Ways to Grow With Google Shopping

Whether You're Learning, Bootstrapping, or Ready for Senior-Level Management

ZATO sits at the top of the stack, but we've built resources at every level so you can find the right fit for where you are right now.

PPC for DTC Course
Learn It Yourself

The PPC for DTC Course

Built for founders and in-house marketers who want to learn Google Shopping and PPC from a 16-year veteran. Covers the things that actually matter for ecommerce brands.

  • Kirk Williams' proven Shopping framework, start to finish
  • Self-paced: learn at your own speed
  • Built for DTC brands, not enterprise accounts
Buy the DTC Course
ZATO Essentials
Affordable Expert Help

ZATO Essentials: Expert Guidance, Lean Budget

Expert PPC strategists who actively steer your Shopping campaigns, at a price point built for brands that aren't yet at full ZATO scale.

  • Real experts, not interns or automation
  • Hands-on guidance without full agency pricing
  • Ideal for growing brands under $25K/mo in spend
Learn About ZATO Essentials
Frequently Asked Questions

Everything You Want to Know About Hiring a Google Shopping Agency

A Google Shopping agency manages your Shopping ad campaigns - but the best ones start well before the campaigns. At ZATO, a Google Shopping engagement includes: product feed optimization and Merchant Center management, campaign architecture (Standard Shopping and Performance Max), bid strategy and query-level traffic control, and ongoing performance management tied to your actual business metrics.

The feed work is often where the most value lives, especially for accounts that have never had a dedicated Shopping specialist review their product data.

Search Ads are keyword-driven: you choose the terms, write the ads, and control most of the targeting. Google Shopping is product-driven: you're not bidding on keywords, you're bidding on products, and Google decides which queries trigger which products based on your feed data.

That difference matters enormously. It means the competitive advantage in Shopping isn't keyword research - it's feed quality, product data optimization, and structural control of how your catalog is segmented and bid across different types of search intent. These are specialized skills. Most generalist PPC managers don't have them at a deep level.

Standard Shopping gives you more control: you can segment products, set campaign-level priorities, and use negative keywords to sculpt query traffic. It requires more manual expertise to run well, but that expertise translates into competitive advantage.

Performance Max is Google's AI-first campaign type. It runs across all Google surfaces (Search, Shopping, Display, YouTube, Gmail) and automates most targeting and bidding decisions. It's powerful, but it's also a black box - and its performance is heavily dependent on the quality of your feed data and asset inputs.

ZATO typically recommends running both in concert. Standard Shopping for controlled, intent-based traffic; PMax for broader reach and automation - with your ZATO specialist actively managing the relationship between the two.

With informed skepticism and active management. PMax works best when it has excellent inputs - a clean, optimized feed; well-structured asset groups; and a senior specialist monitoring performance signals daily and adjusting strategy based on what the data is actually saying.

We don't believe in setting PMax and walking away. We use it as a tool under the direction of your ZATO specialist - the head engineer who decides what signals to feed the algorithm, how to structure campaigns to preserve control, and when to push back on what Google's automation is doing with your budget.

Because your feed is what Google reads to decide when and where to show your products. Every attribute - title, description, product type, GTIN, custom labels, images - is a signal that affects matching, relevance, and bid efficiency.

A product title optimized for how people actually search ("women's waterproof hiking boots size 8") outperforms one written for a warehouse database ("WP-BOOT-W-8-BRN") in every metric: impressions, CTR, conversion rate, and CPC. Multiply that across hundreds or thousands of SKUs and the feed becomes your biggest lever.

This is especially true in PMax, where Google's AI uses your feed as primary training data. Better inputs produce better targeting, smarter bidding, and higher returns.

Yes. Merchant Center management is a core part of ZATO's Google Shopping service - not an add-on. This includes resolving feed errors and disapprovals, optimizing product attributes, setting up feed rules and supplemental feeds, managing GTINs and product identifiers, and ensuring your catalog is structured to give Google's algorithm the best possible signals.

ZATO also offers standalone feed management as a separate service for brands that have their own in-house Google Ads team but need specialized Merchant Center expertise. Learn about our Feed Management service →

Feed and Merchant Center improvements can show up quickly - sometimes within days, as previously suppressed products begin showing again. Campaign structural changes typically take 4-8 weeks to accumulate enough data for meaningful evaluation.

Our honest expectation-setting: Google Shopping is not a quick-flip channel. Meaningful, durable performance improvement comes from consistent, incremental work - feed quality, bid strategy refinement, structural optimization, and active management over time. Brands that see the biggest gains are the ones willing to commit to the process rather than chasing immediate wins.

No - and that's deliberate. We have principles, methodology, and deep expertise built over 15 years. But every account is different: different catalog size, different margin structure, different competitive landscape, different history with Google's algorithm.

What your account actually needs - whether it's a full feed rebuild, a campaign restructure, a PMax strategy overhaul, or a targeted Custom Label mapping exercise - requires expert judgment, not a playbook. That judgment is exactly what nearly a decade of average experience per ZATO specialist provides.

Proprietary frameworks are how agencies optimize their own efficiency. Senior specialists are how they optimize your results. ZATO is built around the second model.

Let's Talk About Your Google Shopping

Ready to Talk to a Specialist Who Starts With Your Feed?

Book a free consultation. We'll review your Merchant Center, your feed health, and your current Shopping setup - and tell you honestly what we see, with no obligation.

No obligation. No pressure. Just a real conversation about your Google Shopping.